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We'll keep your personal information safe, so you can play with confidence whether you're in UK or somewhere else. This policy tells you what information we gather and how it is used to run the site, make sure people are who they say they are, stop fraud, and safely process £. For UK players, it also lists their rights, such as the ability to access, change, or delete information as allowed by law.
When you create an account at Cosmic Casino, we only ask for the information we need to make, keep safe, and manage your player profile. Usually, this includes contact information, date of birth, and basic technical information to keep the account safe from fraud and people who shouldn't have access to it. The same "privacy first" approach is used for identity verification. We only ask for documents when we need to be sure that the account belongs to you, that you are of legal age, and that the transactions are legal and in line with the rules in your area, including UK, if applicable.
When you sign up, we collect information that helps us set up your account, send you service messages, and make sure your account is safe by protecting your login and letting you recover your account. We may use your contact information to send you verification codes if you choose to add extra security. This is done to make sure the person is who they say they are and stop them from abusing the platform. If it's necessary for legal access rules or to meet regulatory obligations, we may also check residency or nationality.
To keep you safe, we don't ask for personal information that isn't needed. As long as the rest of the information in the requested document is clear and readable, you may redact any information that isn't needed for verification. Certain withdrawal limits, changes to account information, strange login patterns, or compliance checks are all examples of times when verification may be needed. For instance, if you want to withdraw $500 or more, we might ask you to prove who you are before we process your request.
verification files are sent through secure channels and stored in a way that only certain people can access them. Access to them is limited to the teams that are allowed to do so and service providers that have been checked out and are working on verification and compliance. The length of time we keep the data is determined by legal and business needs. For as long as it takes to run your account and meet legal requirements, we only keep records of your registration and verification. After that, the data is deleted or made anonymous, as allowed by law. You are in charge: you can change the information in your profile, ask to see your personal data, or ask that wrong information be fixed. Even after you close your account, we will still keep your information for as long as the rules say we have to for security and compliance reasons.
When you join a Cosmic Casino promotion or claim a bonus, we need to process some personal information about you so that the offer works correctly, people don't abuse it, and we can meet our legal and regulatory obligations. We use this information to make sure you are eligible, give you the right bonus amount, and make sure promotional rewards go to the right account. We just use the information we need to run the promotion you picked. If there is a promotion that requires a minimum deposit, say £20 or more, we will use your payment and account information to make sure the transaction qualifies and figure out any bonus up to £200 based on the terms of the promotion.
When you claim a bonus or take part in a promotion, we may use information about your account and activities to make sure you are eligible and give you the right offer. This usually includes information about how you registered, the status of your account, and information about deposits and game play that are related to the promotion.
Automated checks are also used to find patterns of bonus abuse, like having multiple accounts, sharing devices, or acting in a strange way when making claims. To protect fair play and make sure that only real players can get promotions, these checks are done. According to the rules of the promotion, we may ask for documents to prove your identity or residency before you can get your rewards or make a withdrawal. When it makes sense, we may use information like UK to do checks that are required by law for the promotion and account security. Your promotional information may be given to reputable service providers who help with customer service, analytics, bonus mechanics, preventing fraud, customer service, or sending messages. They can only use your information as we tell them to and for the promotional reasons listed above. We keep records about the promotion for as long as we need to in order to run the offer, settle disputes, stop repeated abuse, and meet legal requirements. Please contact support with the name of the promotion and the date you claimed the bonus if you have any questions about it or how your information was used for it.
When you make a deposit at Cosmic Casino, we only process the payment information we need to finish the transaction, stop fraud, and follow the law. Payment information is handled safely and isn't used for marketing or anything else that's not related. We use multiple security checks, such as monitoring of devices and transactions, when you make deposits to keep your account safe. These checks are meant to stop people from doing things without permission while keeping deposit flows quick and safe.
When you make a deposit, like $100 or $20,000, we may collect some payment-related data, like the type of payment method used, the transaction reference, the amount of the deposit, the time stamp, and the status. We also record the information needed to make sure the payment method is owned by the right person and to follow anti-fraud and responsible gaming rules when they apply. We don't ask for or store your full card number in a way that can be read. Certified payment service providers handle card payments, and any card information that needs to be sent is kept safe with encryption and tokenization, if they are available.
We use payment method information to:
Cosmic Casino uses security controls made just for card deposits. This includes safe connections, limited access, and watching to spot strange behavior like making multiple failed attempts to pay or deposits that don't match normal account patterns. Three-D Secure or a similar authentication method, if supported by your card issuer, and encrypted transmission of payment data during checkout are some of the most important ways to protect card deposits. Risk-based checks may require extra confirmation before accepting a deposit of £50 or £200. Transaction records are kept for as long as needed for business needs, legal obligations, and dispute resolution. Payment records can only be seen by authorized staff and systems. There are also internal logs and controls in place to lower the risk of misuse. If there is a problem with the payment, we may ask for a few supporting documents to show that the deposit was made. We will only use the documents you send us for verification and security reasons, and they will be handled with the utmost care.
To make sure that withdrawals are quick and safe, Cosmic Casino uses controlled workflows to handle payout requests. These workflows confirm account ownership, check payment information, and lower the risk of fraudulent activity. The goal of these steps is to keep your balance safe and make sure we follow all laws and rules about responsible gaming. As part of the withdrawal process, identity verification (KYC) and automated fraud checks may be done. We may need more proof before letting you withdraw, especially for bigger amounts like $500 £ or when your account information changes, depending on what you've been doing and how you're paying.
When you request a withdrawal, we check your available balance, make sure the payment method can receive funds, and confirm that the details of your request are correct. When possible, withdrawals are sent back to the same method used to deposit. This is done to keep your money safe. Processing time can change based on how quickly the payment provider responds and the status of the verification. Many requests can go forward without any extra steps if KYC has already been done. Your account area or the contact information linked to your profile will let you know if checks are done.
The information we ask for is just what we need to make sure you are who you say you are and keep your account safe. Details on documents must match the information you registered, and they must be easy to read.
To find and stop fraud, chargebacks, and account takeovers, we use both automated tools and manual checks. Device and session signals, IP and location consistency, payment behavior patterns, and multiple failed login attempts may all be monitored. If a risk event is found, we may temporarily stop withdrawals while we confirm who owns the account.
If more information is needed, we will tell you exactly what it is and where to upload it. If we can't confirm your identity, find any unauthorized activity, or spot a breach of our security rules, we may refuse or cancel your withdrawal request. This is to keep you safe. When this happens, the money usually stays in your account until the problem is fixed or verification is finished.
Cosmic Casino encourages responsible play by giving you useful tools to manage your time and money and by being open about what you're doing with your account. You can get to these features from your account settings and turn them on whenever you want. We keep your personal information and payment details secret at the same time. We take steps to protect your information and make sure we follow all legal and business requirements.
To turn on tools, go to Account Settings, click on Responsible Gambling, pick a limit or restriction, and then click "Confirm."
Raising a limit: Raising a limit may not happen until after a cooling off period to help people make safer decisions. When you lower a limit, the new limit usually starts right away, which helps you get back in control quickly. If you think a child is using your account or if you are having trouble keeping track of play, contact support right away to ask for immediate restriction or exclusion.
Payment and rule integrity: To stop people from getting around controls, some rules apply to all payment methods and can be linked to checks to make sure the person is who they say they are. We may not let you deposit more than £100 if we need to until we've done the necessary account checks.
Minimizing data is an important part of responsible gambling: When you use these tools, we only save the information we need to enforce your choice, like the limit value, timestamps, and account identifiers.
We use administrative, technical, and physical safeguards to keep your personal data safe. In this case, there are controls on who can access what, encrypted connections when needed, and monitoring that looks for unauthorized account access. To run the service and meet our obligations, we only collect and process the data we need. This includes information about how to register an account, your login and device, transaction records, and settings for responsible gambling. Amounts like "deposit $50" or "withdraw $500" may be written in transaction records for accounting, fraud prevention, and handling disputes. Only authorized personnel and trusted service providers acting on our instructions can see your data. Third parties that are used for security, payments, or identity checks must take the right steps to protect and keep information private. Good passwords, account security settings that are turned on, and not sharing your login information are all things that you can do to help keep your data safe. Contact support right away if you see anything fishy going on with your account so we can lock it and look into it.
Cosmic Casino is designed to protect your privacy even if you use an iPhone, an Android phone, or a mobile browser to access the site. On all platforms, we only collect the information we need to run the service, keep your account safe, process transactions, and follow the law and security rules. You can manage your privacy in more places than just the casino. On top of the settings you can change in your Cosmic Casino account, mobile browsers and operating systems offer extra security, tracking, and permission management measures that you can use.
In iOS and Android apps, privacy depends a lot on what permissions the device gives the app. The app might only ask for access when a feature needs it, like when biometric login or notifications are sent. From your device's settings, you can always let permissions go or not. There are privacy settings in mobile browsers, such as cookie settings, tracker blocking, and private browsing modes. Browser access usually doesn't need permissions at the device level, but it can still store cookies and local data if you don't tell it not to. Many features that could be harmful to your privacy can be changed.
Mobile platforms also have controls for tracking apps and ads. To protect your privacy the most, stop ads from tracking your device and limit third-party cookies in your browser. While keeping core gameplay and account access working, this can cut down on personalized marketing. It's important to have safe mobile connections, especially when using public networks. When making deposits and withdrawals, don't use public Wi-Fi, and never give out one-time codes or login information. Make sure you are on the official Cosmic Casino website or a trusted app source before confirming any payment steps if you are depositing £20 or more.
In order to protect your account, you may be asked to prove who you are or give permission for key actions again if you change phones or reinstall the app. This keeps people from getting into your account without your permission and protects your balance, even when you take out £100 or more.
Cosmic Casino keeps your personal information and game play activity safe by using modern encryption and limited access to your account. When you play on your computer or phone, this helps protect your registration information, session data, and in-game actions. Security controls are also used to keep sensitive information from getting into the wrong hands and preventing unauthorized access. These steps make it safer to sign in, recover your account, and handle gameplay records that are linked to your profile.
When you connect your device to our systems, information sent between them can't be read by anyone else. This includes login information, session IDs, and other information needed to keep the platform running smoothly. Because protected data isn't stored in plain text, encrypted storage can be used for certain sensitive fields when it makes sense to do so. Systems that store this data can only be accessed by authorized personnel and controlled processes. For example, recovery options and account identifiers are kept safe by these controls. Gameplay and transaction logs are needed for fairness checks, handling disputes, and meeting regulatory requirements. Device and connection signals are used to spot suspicious activity.
Secure login is designed to be both easy to use and safe. If you enter the wrong password more than once, automated protections may temporarily stop attempts to lower the risk of brute-force attacks. When strange sign-in patterns are found, extra checks can be made to make sure the account owner is who they say they are. Account recovery is done in a controlled way to stop attempts to take over the account. For instance, resetting a password may need to be confirmed using pre-set recovery methods before access is granted again. The main goal of protecting gameplay information is to keep your activity and play history private and hard to change. To protect the integrity of the platform, find strange patterns, and answer player questions about results, we keep track of all gameplay events and outcomes. These records are kept in safe places that are monitored and have access controls.
Cosmic Casino's Privacy Policy tells you how we gather, use, share, and safeguard personal data that you give us when you use our website, mobile services, games, and other related features (collectively, the "Services"). When you use the Services, you agree that your information will be used in the ways that are explained in this Policy. Don't use the Services if you don't agree with this Policy. If the law says we have to, we will ask for your permission before we do certain processing activities. You can change your mind at any time.
We gather data that you give us directly, data that we collect automatically, and data that we get from other sources.
We use personal information to run the Services, follow the law, and make the user experience better.
Where applicable, we process your personal information under one or more of the following legal bases:
We may share personal information with the following groups, as long as they follow the right privacy rules:
Unfortunately, we do not trade your private data for cash. If local law says that certain advertising-related disclosures are "sale" or "sharing," you will be given the options that apply.
We use cookies and other similar technologies to run the Services and make them work better.
To change how cookies work, go to your browser's settings or, if we have them, use our cookie preferences tools. If you turn off some cookies, the Services might not work as well or be available at all.
We keep personal data for as long as it takes to provide the Services, follow the law, settle disputes, uphold agreements, and protect our legitimate interests.
Access controls, encryption when needed, monitoring, and staff training are some of the technical and organizational steps we take to keep personal information safe. It's not possible to guarantee 100% security when sending or storing data, because no method is perfect.
Your information may be handled in places other than the one where you live. When it's needed, we use protections like contractual clauses and risk assessments to help make sure there is enough safety.
You may have rights about your personal information, but it depends on where you live.
You can stop getting marketing emails by clicking the "unsubscribe" link in them, changing your notification settings if they let you, or getting in touch with us to change your preferences.
The Services are only for people who are at least the legal age to gamble in their area. It's possible that we'll check your age and identity, and if the requirements aren't met, we may limit or close your account. As allowed by law and our responsible gaming policies, we may use account activity to help with self-exclusion, time-outs, and risk monitoring, among other responsible gaming measures.
The Services may have links to websites or services run by other people. We are not in charge of those third parties' privacy policies, so you should check them out before giving them any information.
If our business, technology, or the law changes, we may need to make changes to this Privacy Policy. As required by law, the updated version will be posted in the Services along with a new effective date.
You can get in touch with Cosmic Casino through the support channels in the Services to ask questions, exercise your rights, or make privacy requests. For security and verification reasons, we might need to make sure you are who you say you are before we can do some things for you.
For processing payments, stopping fraud, and following the rules, we only collect the information we need. Payment information is handled by companies that are PCI-compliant, and your account information is encrypted while it's being sent (HTTPS/TLS). Your records are only accessible to trained staff who need to see them. There are also internal controls and logs of activity to make sure this happens. Using a strong password and keeping your device safe are also ways to lower your risk.
To let you make withdrawals and keep your balance safe, we may need (1) a photo ID from the government, (2) proof of address with a recent address, and (3) verification of your payment method (for example, a screenshot of your name and last four digits, with any sensitive numbers hidden). It helps stop chargeback fraud and makes sure you are the owner of the account. Verification also supports controls for responsible gaming. Add files to your account profile, check that the information matches what you entered when you signed up for Cosmic Casino, and send clear pictures right away to avoid delays.
Accounts are safe and legal because we set limits. We may put daily, weekly, or monthly limits on your account, as well as withdrawal thresholds that cause extra checks, based on your payment method, UK, and account history. From the "Responsible Gaming" page, you can set your own deposit limits at any time. For higher tiers, contact support if you need an increase and be ready for more proof and a source-of-funds check.
No, we may ask SOF to confirm the source of £ for larger withdrawals, strange activity, or compliance reviews. Recent bank statements, payslips, tax forms, proof of business income, or a sale/asset statement are all acceptable examples. Never send files through public channels; only use our secure upload area. If it's okay, we review it quickly, and if your activity doesn't change, payouts will happen without you having to ask again.
Availability is based on the rules in your area. It's important to be old enough to gamble legally in your country in order to play. If your state or country doesn't allow online casinos, you can't sign up or play. Avoid using shared devices and log out after each session when you're on your phone. If you can, use two-factor authentication and keep your email safe. If you think someone has gotten into your account without permission, please contact support right away so we can re-secure it.
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